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Please note that the current guide can be used for troubleshooting problems with the following versions of the Microsoft Surface: Surface Pro 3, Surface 2, Surface Pro 2, Surface RT, and Surface Pro.

Microsoft Surface Error 0xc1010090 (0xc00d36c3)

Solution :

You should reinstall the video/music app, and then try to play the file again. You should use an alternative media player if the problem persists.

Microsoft Surface Error code: 0xc0000034

Solution :

This error code indicates that the boot configuration file is corrupted. You should try to repair the file from Safe Mode (shift+f8) or by using a recovery USB drive.

Microsoft Word Error: [Not A Valid Selection]

Solution :

You are trying to work with a document that contains macros on a Microsoft Word version that doesn’t support macros (Home/Student versions). You should update your version of Word to the final version, and then open the file again. You should also consider upgrading to a version of Word that supports macros.

Microsoft Surface Error Code: 0x80070002

Solution :

You must make sure that the operating system of your Surface is up to date. You should also try reinstalling all apps. Refresh your device if the above actions do not help.

Microsoft Surface Update Error 800F081F

Solution :

You should perform a system refresh on your Surface, and then install all updates.

Error Message [PAGE FAULT IN NONPAGED AREA]

Solution :

This error message indicates a problem with the BitLocker key. You should install the kbfix update.

Microsoft Surface Error Message “Not enough USB controller resources”

Solution :

Your passive USB hub has been overloaded. You should consider using a powered/active USB hub.

Microsoft Surface Error 0x0000185

Solution :

You should reset your surface. Alternatively, you should unplug all USB devices from the USB ports of your Surface, and then test the device.

Microsoft Surface Update Error 80070070

Solution :

Your Surface cannot be updated due to insufficient free disk space. You should perform a disk clean-up, and also delete all apps and media that you are no longer using.

Microsoft Surface Error 0x000021a

Solution :

You should reset your Surface to the default settings. Please do not forget to backup all your data.

Microsoft Surface Error 0xc0000034

Solution :You should format the USB device by using FAT32 full format (not quick format), and then try to install Windows 8.1 again.

Microsoft Surface Error Message “System Thread Exception Not Handled “

Solution :

The most common cause for this issue is a problem with the graphics card/chip and its drivers. Thus, you must make sure that you have installed the latest video/graphics drivers for your Surface.

Microsoft Surface Error Code 0xc000000f

Solution :

You should press and hold down the power button of your Surface for at least 30 seconds. After that, you should start and test the device.

Microsoft Surface Error Code 0x80072f78

Solution :

This error code indicates that the data on the recovery partition is corrupted or an important file is missing. You should refresh your Surface.

Microsoft Surface Camera Driver Error

Solution :

You should simply perform a system refresh.

Microsoft Surface Error 0x80071ac3

Solution :

This is a USB drive error. You should format the drive using the default file system and file allocation size.

Microsoft Surface Error Message “No Battery Detected”

Solution :

You should switch your Surface off, and then press and hold down the [Volume UP] and [Power] buttons for 16 seconds. After that, you must wait at least 11 seconds, and then switch the device back on.

Microsoft Surface Update Error 0x80070490

Solution :

You should try to troubleshoot the update error by selecting [Settings] – [Control panel] – [Troubleshooting] – [System and Security] – [Fix Problems with Windows Update]. Please restart the device after the troubleshooting process finishes.

Microsoft Surface CRITICAL_STRUCTURE_CORRUPTION Error

Solution :

You should use a USB backup drive to reinstall the operating system of your Surface, and then install all updates.

Microsoft Surface Error Message “System has encountered an error must restart “

Solution :

You should reset your Surface by selecting [Settings] – [Change PC Settings] – [General] – [Remove Everything and Reinstall Windows] – [Get Started].

Microsoft Surface Error Message “Your File History drive was disconnected for too long”

Solution :

You should disable Bitlocker for all removable storage devices, and then re-enable it.

Microsoft Surface Stuck at the “Repairing disk errors. This might take over an hour to complete.” Error Message

Solution :

The best way to solve this problem is to do a hard reset from USB. Thus, you must switch your Surface off, but do not unplug it, and then insert the USB recovery stick. After that, you must press the [Volume Down] and [Power] buttons simultaneously, and then wait until the Surface logo is displayed. Now, you must choose the appropriate language and input settings, and then select [Troubleshoot] – [Reset your PC] – [Skip This Drive]. In the next step of the troubleshooting procedure, you must select the appropriate version of the OS, and then select [Yes, repartition the drives] – [Next]. Once you have chosen to repartition the drives, you must select [Fully clean the drive], and then select [Reset]. Finally, you must wait until the Reset procedure completes.